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Pixel 1 FAQ — Answers to All Your Questions

From registration to payments, bonuses, and betting rules — you'll find detailed answers to all frequently asked questions right here. Use the search box below or select a category to get started.

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Browse the categories below to quickly find the information you need.

Account & Registration

Everything you need to know about opening a new account, KYC verification, updating your profile, and changing your password.
Deposits & Withdrawals

Payment methods, processing times & troubleshooting for bKash, Nagad, Rocket, and bank transfers.
Bonuses & Promotions

Terms, conditions, and rules for welcome bonuses, cashback, free bets, and referral offers.
Betting & Sports

Simple answers to all your questions about odds, live betting, bet cancellations, and sports events.
Security & Privacy

Information on account security, Two-Factor Authentication, suspicious activity, and data privacy.
Mobile App

Help with downloading, installing, updating, and troubleshooting the Android and iOS apps.
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Account & Registration

8 Q&As

To create an account on Pixel 1, you'll need an active mobile number or email address, a strong password, and you must be at least 18 years old. During registration, you'll be asked to enter your full name, date of birth, and preferred currency. For KYC verification, you'll need to upload a copy of your National ID or passport afterwards. The entire process takes just 2–3 minutes.

KYC (Know Your Customer) verification secures your account and helps prevent fraud — withdrawals are not possible without it. To verify, upload photos of the front and back of your national ID along with a selfie. Verification typically takes 12 to 24 hours, though it may take a little longer on public holidays.

No. Under Pixel 1's policy, each person may only operate one account. Creating multiple accounts may result in all of them being permanently closed and any balances being forfeited. If you're having trouble with your existing account, please reach out to our support team directly.

On the login page, and click the "Forgot Password?" link. Enter your registered mobile number or email address, and you'll receive an OTP or reset link. Follow the instructions to create a new password. Make sure your new password is at least 8 characters long and includes at least one uppercase letter and one number.

To find out why your account was suspended, contact us at support@pixel1.bet. Accounts are typically suspended due to incomplete KYC, suspicious activity, or a violation of our terms. The support team will explain the reason and work to resolve the issue quickly once any required documents are submitted.

After logging in, you can update your email, mobile number, and contact address from your profile settings. To change your name or date of birth, you'll need to contact the support team with a valid reason and supporting documents. A one-time OTP will be sent to verify each change.

Before closing your account, make sure to withdraw your remaining balance. Then email support@pixel1.bet or reach out via live chat. Your identity will be verified before the account is closed. You also have the option to take a temporary break as part of responsible gambling — to learn more, Responsible Gaming page.

First, make sure you've entered the correct mobile number. If the OTP hasn't arrived after 1–2 minutes, tap "Resend." Check that your mobile has a working internet and network connection. Occasional delays can happen during peak network times. If the problem continues, try registering with your email instead or contact support.

Deposits & Withdrawals

8 Q&As

Pixel 1 supports all of Bangladesh's most popular payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer — all fast and secure. For more details, visit our Payment Page View.

The minimum deposit on Pixel 1 is just ৳100 BDT, easily made through any mobile banking service in Bangladesh. Maximum deposit limits vary by payment method — larger amounts can be deposited via bank transfer. You can also make multiple deposits within a single business day.

Most withdrawal requests are processed within 15 minutes to 2 hours. However, withdrawals may be held if your KYC verification is incomplete. Bank transfers can take 1–3 business days. Your first withdrawal may take a little longer due to additional verification. Contact support if you run into any issues.

Wait a few minutes and refresh the page. If your balance hasn't updated within 15 minutes, contact support with a screenshot and the transaction number. This is usually caused by a network delay and gets resolved quickly. Your money is never lost — as long as you have proof of the transaction, the issue will be sorted out.

Pixel 1 does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash or your bank) may apply their own transaction charges. Check your payment provider's website or app for accurate fee details.

If your withdrawal request is still "Processing," you may be able to cancel it from your account dashboard. Once it has been "Approved" or "Completed," cancellation is no longer possible. If you need to cancel urgently, contact our support team as soon as possible.

For security reasons, withdrawals are generally processed through the same payment method used for the deposit. In special circumstances, a different method may be approved — contact support and provide the necessary documentation.

The minimum withdrawal amount on Pixel 1 is ৳500 BDT. Before withdrawing, make sure your KYC verification is complete and any active bonus wagering requirements have been met. For full payment details, visit our Payment Page View.

Bonuses & Promotions

7 FAQs

Logging into Pixel 1 for the first time, Registration and makes their first deposit, the welcome bonus will be credited to your account automatically. The minimum deposit amount and bonus percentage are listed on our Promotions page details are provided. If you have a promo code at the time of registration, make sure to apply it to claim your bonus.

The wagering requirement tells you how many times you need to bet through your bonus before you can withdraw it. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in bets before withdrawing. Requirements vary by bonus, so always read the terms carefully before claiming.

Once you receive a free bet, the "Use Free Bet" option will appear automatically on your bet slip. Select your preferred event and odds, add them to the slip, then choose the free bet as your payment method. Note that the free bet stake itself cannot be withdrawn — only the winnings. Make sure to use it before it expires.

For regular players, Pixel 1 offers weekly reload bonuses and monthly cashback promotions. These offers are usually communicated via email or SMS. To see the latest offers, visit our Promotions page Check back regularly. Keep notifications turned on so you never miss an offer.

Yes, you can cancel an active bonus through Account Settings or by contacting support. Keep in mind that cancelling a bonus will also remove any progress you've made toward it. If you feel you won't be able to meet the wagering requirements, it's best to cancel sooner rather than later.

Share your referral link or code with a friend. When your friend signs up using that link and Registration and make their first deposit, you'll both receive a bonus. For full details on the current referral bonus, Promotions page View.

Enter your code in the "Promo Code" field during registration. Some codes can also be applied at the time of deposit. Each promo code can only be used once, and expired codes will not work. For the latest valid codes, check our Promotions page View.

Betting & Sports

7 FAQs

Pixel 1 uses decimal odds. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 if you win (including your original ৳100 stake). Higher odds mean a lower chance of winning but a bigger payout. In live betting, odds change in real time as the match progresses.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to retrieve part or all of your stake before the bet settles. If the Cash Out option is available, it will appear on your bet slip. Some bets may be cancellable before the match starts — check the on-page instructions for guidance.

Live betting lets you place bets in real time while a match is in progress. Odds shift continuously based on the score, match situation, and time remaining, giving you the chance to make quick, well-timed decisions. Go to the Sports section and select the "Live" tab to see all ongoing matches. To learn more, Sports Betting Page View.

An Accumulator or Combo bet lets you combine multiple matches into a single bet. All selections must win for you to collect a payout, but the potential return is much higher than a single bet. For example, a 5-match Accumulator with 2.0 odds on each selection gives you total odds of 32.0. Higher risk, bigger reward.

If a match is cancelled or abandoned, your stake is generally refunded. For Accumulator bets, the cancelled match is removed and the odds are recalculated based on the remaining selections. Rules may vary depending on the specific situation — for full details, refer to our Terms & Conditions Read more.

Pixel 1's in the Jackpot section and pick your preferred Jackpot game. The rules and prize details for each game are listed there. You'll need an active account and sufficient balance to participate in a Jackpot.

The minimum bet amount is generally ৳20 BDT. Maximum limits vary by event and market — high-profile tournaments typically allow higher limits. You can check the specific limits directly on the bet slip. For more details, Betting Page View.

Security & Privacy

5 Q&As

Pixel 1 uses SSL encryption to keep all your transactions and personal data fully secure. To learn more about our data protection policy, Privacy Policy read on. We never share your personal information with third parties.

Go to Account Settings and look for the 2FA option under the "Security" section. Once enabled, you'll receive an OTP on your mobile every time you log in. You can use Google Authenticator or SMS-based 2FA. This significantly strengthens your account security — we strongly recommend keeping it on.

If you notice any unfamiliar logins or transactions on your account, change your password immediately and email us at support@pixel1.bet. If 2FA isn't enabled, turn it on right away. Our security team will investigate promptly and take the necessary action.

No — Pixel 1 staff and support agents will never ask for your password, PIN, or OTP. If anyone requests this kind of information, it's a scam. Please report it to us immediately. Your security is our top priority.

Pixel 1 does not sell your personal data to any third parties. Only limited information may be shared when required by law or for payment processing purposes. To learn about our full data policy, Privacy Policy Read more.

Mobile App

5 Q&As

Pixel 1 app on our Download Page available directly. Android users can download and install the APK file. Separate instructions for iOS users are available on the download page. Only download from our official page — do not use third-party sources.

To install a third-party APK on Android, you'll need to enable the "Install from unknown sources" option. Go to Settings > Security > Allow installation of unknown apps. You can turn this option off again after installation for security. For a step-by-step guide, Download Page View.

When a new update is available, you'll be notified within the app or through our On the download page, You'll receive a notification. Simply download the new APK and install it over the existing one — your data and settings will be kept intact. Using the latest version ensures the best performance and access to new features.

First, fully close the app and reopen it. Clear the cache by going to Settings > Apps > Pixel 1 > Clear Cache. Check that your internet connection is working. If the problem persists, uninstall and reinstall the app. If it still doesn't work, contact support with your device details.

Yes, you can enjoy all features by visiting pixel1.bet in your mobile browser without installing the app. The site is fully mobile-optimized. That said, the app is recommended for the best experience — it loads faster and supports push notifications.
If you can't find the answer you're looking for, our support team is always ready to help. support@pixel1.betor reach us via live chat.
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Useful Information
  • Keep your KYC verification up to date for faster withdrawals.
  • Use a strong password and enable 2FA.
  • Please read the bonus terms and conditions before proceeding.
  • Only download the app from official sources.
  • Take a screenshot of any issue — it makes things much easier when contacting support.
  • Check the promotions page regularly.
Contact Support

If you can't find your answer in the FAQ, our 24/7 support team is here to help.

support@pixel1.bet
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